SLA published in full →

Field notes.

What we learned, what we'd do differently, and what we're still arguing about.

ROUND 01The list
22
What to put in an AI agent SOW

The seven clauses that separate a process you own from a model you rent.

02
Renewal remarketing math

Why the renewal desk pays for itself in the first quarter, with the numbers.

25
How to run a 30-day pilot that decides something

The eval set, the accuracy floor, and the one number that says go or no-go.

ROUND 02Why we write

Why we write

We publish what we learn. If it helps you decide whether to hire us, good. If it helps you do it yourself, also good — you'll know what good looks like.

In your corner.

Get the Scorecard